PRIVACY POLICY
1. General Information
Data protection is an important concern for us. We therefore process your personal data with great care and in accordance with the applicable legal requirements. Lucas Graf Coaching, Eichacherstrasse 9, 8904 Aesch, Switzerland processes your personal data for various purposes and provides transparent information about this data processing. Personal data" means all information that can be associated with an identified or identifiable natural person. The term "processing" includes any handling of personal data, e.g. obtaining, disclosing, storing, deleting, etc.
Please read the entire privacy policy carefully. This will tell you how and why we process your personal data and what rights you have in connection with this data processing. To whom and when does this privacy policy apply?
• If you purchase services or products from us or have a contractual relationship with us.
• Visitors to our website www.coachlucas.ch
• When you contact us, e.g. by e-mail, letter, via our contact form or also another contact tool
• When you receive information or marketing communications from us
• If you deal with us in the course of further data processing in connection with our offers
2. Responsobility
The company responsible for the processing of personal data is the company that determines for what purpose and by what means the data is processed. For data processing according to this data protection declaration, the following company or person is the "responsible party" within the meaning of the FADP, i.e. the body responsible under data protection law, unless otherwise communicated in the specific individual case (identity):
Lucas Graf Coaching
Lucas Graf und Rebekka Fischer
Eichacherstrasse 9
8904 Aesch
If you have any concerns or questions about data protection, you can contact us at the following address: info@coachlucas.ch
3. Personal data to be processed
We also process different categories of personal data in view of the different purposes. In the case of contractual partners that are companies, we process less personal data - here we process data of contact persons of the companies in particular (e.g. name, e-mail address, function in the company, communication data).
You provide us with much of the following personal data yourself. However, you are usually not obliged
to do so. If you provide us with data about other persons, we assume that you are authorised to do so
and that this data is also correct. You automatically confirm this when you provide us with data about
these third parties. Please ensure that the third parties concerned have been made aware of this privacy
policy.
3.1. Basic data and contact information
Basic data and contact information relate directly to your person and characteristics (e.g. to contact
you). For example, we process the following basic data:
• Name, first name
• Gender
• Date of birth
• Address/address
• E-mail address
• Telephone Number
• Information on language preferences
• Information from ID or passport
• Family data (e.g. marital status)
• Information on professional function and employment (e.g. employment relationship, employer)
• Information on living situation
• Authorisations to sign and declarations of consent
• Health data / medical data
We receive this master data directly from you. Under certain conditions, however, we may also obtain
personal data from third parties, e.g. from our contractual partners, associations and address dealers
and from publicly accessible sources such as the Internet.
3.2. Contract data
Contract data is information that accrues in connection with the processing of the contract. We process
the following data:
• Information from the run-up to the conclusion of a contract and information on the conclusion
of the contract itself (e.g. on the subject matter of the contract), as well as the information
required or used for the performance of the contract
• Date, information on the type and duration as well as conditions of the relevant contract, data
on the termination of the contract
• customer history
• Information on payments and payment modalities, mutual claims
• Information on complaints, information on customer satisfaction, complaints, feedback
• Responses to customer and satisfaction surveys
3.3. Communication data
Communication data is data that arises in connection with communication with you, e.g. this is the following data:
• Contact details such as postal address, email address and telephone number.
• Content of all correspondence
• Details of the type, time and other marginal data of the communication
3.4. Behaviour data
In order to tailor our offers and services to you, we try to get to know you better. To do this, we process data on your behaviour. Behavioural data is information about your use of our website. It can also be collected based on technical data. We may also use your other interactions with us as behavioural data, and we may link behavioural data to other information. Then, this data tells us what your needs and interests are likely to be. For this, we analyse behavioural data. This gives us overall knowledge of preferences and likely behaviour of you or groups of people with similar characteristics.
3.5 Location data and technical data
When you visit our website, technical data is collected. This includes, for example, the following data:
• Location and traffic data
• IP address of the terminal device and device ID
• Information about your device, the operating system of your terminal device
• Information about your internet provider
• Accessed content or logs in which the use of our systems is recorded
• Date and time of access to the website
3.6. Other possible data
Depending on the need, we may then also process the following additional data:
• We may also collect data on the basis of health protection (e.g. within the framework of protection concepts).
• We may also take photos or videos (e.g. of events).
4. Purposes of our data processing
We process personal data about you, where permitted, for a variety of purposes in which we have a legitimate interest commensurate with the purpose:
• To fulfil the contract
• To improve our services and products
• For communication (e.g. replying to your messages)
• For internal administration (e.g. in the context of accounting or archiving of data)
• Assertion of legal claims (if necessary, we process personal data in order to claims in and out of court and before authorities in Switzerland and abroad, or to defend ourselves against or to defend ourselves against legal claims).
• For the development of the company (e.g. for the management of the company, for the processing of purchase and sale of business units and the associated transfer of personal data).
5. Data processing in connection with social media
If you contact us via social media and our profiles there, e.g. on Instagram, etc., comment on content or forward posts, we collect information that we can use for marketing purposes, for example. The respective provider of a social media platform also collects data itself when you visit our profile. Further information on data processing by a social media provider itself can be found in the respective data protection declarations of this provider.
On our website, we offer you the option of using a so-called social media plugin from Instagram to integrate functions of the respective provider on our website. These plugins are deactivated by default, but are activated when you click on the social media icon on the website. You can address requests for information and other data subject enquiries in connection with these social media providers directly to the provider concerned.
6. Disclosure of data to other companies and other recipients
We disclose your personal data to service providers. This relates in particular to IT service providers, but may - where necessary - involve analysis service providers, debt collection service providers, credit reference agencies, marketing service providers, etc. Insofar as these service providers
If these service providers process personal data as order processors, they are obliged to process personal data exclusively in accordance with our instructions and to take data security measures. Data may then also be disclosed to other recipients, e.g. to courts and authorities in the context of legal proceedings.
In individual cases, we may also disclose personal data to other third parties for their own purposes, e.g. if you have given us your consent to do so or if we are legally obliged or entitled to disclose it.
7. Duration of data processing
We store and process your personal data for as long as it is necessary for the purpose of processing (in the case of data relating to contracts, this is normally for the duration of the contractual relationship), for as long as we have a legitimate interest in storing the data (e.g. in order to enforce legal claims, or to ensure IT security) and for as long as data is subject to a statutory retention obligation (for certain data, for example, there is a ten-year retention period with which we must comply). We destroy or anonymise your personal data after the storage or processing period has expired, provided no legal or contractual obligations prohibit this.
8. Rights of data subjects
You have certain rights under applicable data protection law so that you can obtain further information about and act on our data processing. These are in particular the following rights:
• You have a right to information. This means that you can request information about our data processing. We are at your disposal for this purpose. You can also submit a so-called information request if you would like further information and a copy of your data.
• You have a right of transfer. This means that you have the right to receive the personal data that you have provided to us in a structured, common and machine-readable format or to have it transferred to a third party, insofar as the corresponding data processing is based on your consent or is necessary for the fulfilment of the contract.
• You have a right of deletion and objection. This means that you can object to our data processing so that we can no longer process your data. You can then request that we delete your personal data. However, please note that we will continue to process and store your data if we are obliged to do so.
• You have a right of rectification. This means that you can have incorrect or incomplete personal data corrected or completed or then provided with a so-called denial note.
• You have a right of revocation. This means that you can revoke your consent at any time, provided that you have previously given your consent for data processing. The revocation is valid from that moment, i.e. only for the future and not for the past. However, we may continue to process your data on a different basis in the event of your revocation.
When you assert your data protection rights, we must verify your identity (e.g. by providing you with a copy of your ID card). The listed data subject rights are then subject to legal requirements and restrictions. This means that the assertion of rights is not always possible in full. For example, we still need to process your personal data in order to fulfil an order with you, to protect our own interests or to comply with legal obligations.
Insofar as it is legally permissible (e.g. to protect the privacy of third parties and to protect our own interests worthy of protection, such as the existence of business secrets), we may restrict or refuse to allow you to assert your rights. It should also be mentioned that you also have the option of taking your concerns to the competent data protection authority.
9. Status of the privacy policy
This privacy policy is up to date and dated 08.10.2023.